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Answers to the questions people ask first. If yours is not here, our inbox is right below.

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Frequently asked

Where is my data stored?

Entirely on your device, encrypted with that device's secure hardware. That's true on iPhone, iPad, and Mac alike. We never receive your documents or your decryption key. There is no Kinship Vault server that holds your vault.

What happens if I lose my phone?

You can recover your vault three ways: with the recovery passphrase you wrote down at setup, by collecting recovery shards from the trusted contacts you nominated (any 3 of 5 reconstruct the vault), or, if you enabled it, via the time-locked Dead Man's Switch.

Can you reset my password if I forget everything?

No. There's no password to reset on our side, because we never had your key. If you've lost your passphrase and your trusted-contact shards aren't reachable, your vault stays sealed forever. That's the cost of "we can't see your data" being literally true.

Is iCloud backup safe?

iCloud backup is optional. When enabled, your backup file is fully encrypted on your device before it leaves. Apple sees only encrypted bytes. Your decryption key stays on your device and is never uploaded to iCloud.

What permissions does the app request, and why?

On iPhone and iPad: the camera (to scan documents) and Face ID or Touch ID (to unlock the vault).

On Mac: the camera is used for one thing only, reading the pairing QR from your other device, because the Mac has no document-scanning flow. Unlocking uses Touch ID, your Mac login password, or your PIN.

Everything is processed entirely on your device. We do not collect analytics, telemetry, or usage data.

How do recovery shards work?

You split your recovery key into 5 pieces and share them with people you trust. Each shard is shown as a QR code, exported as a small file, or printed as a PDF "shard card." Any 3 of 5 reconstruct your vault. No single person can unlock it alone, including you.

Can I use the same vault on my iPhone, iPad, and Mac?

Yes. On the device that already has your vault, open Settings → Link a New Device and scan the QR with the other device. The same vault is live on both. Setup takes under a minute, and the steps are the same whether the second device is an iPad or a Mac.

  1. On the device that already holds your vault, open Settings, then Unlock PIN & Recovery, then choose Link a New Device.
  2. Authenticate with Face ID or Touch ID. A QR appears with a 60-second countdown. On an iPhone or iPad, iOS blocks that QR from screenshots and screen recording, so it cannot leak through the system. On a Mac it cannot: macOS gives apps no way to block screen capture, so if the Mac is the device showing the code, the app warns you on screen and you should not capture it.
  3. On the new device, open Kinship Vault and choose Bring My Vault. It appears on the welcome screen on a fresh install, or in the Recovery row of the unlock screen if you already have something set up.
  4. Point the new device's camera at the QR. An iPad uses its camera; a Mac uses its built-in camera, so just hold the first device up to the screen. The vault key transfers directly between the two devices through that on-screen code. Nothing routes through our servers.
  5. The new device wraps the key in its own secure hardware and unlocks the same vault.
Already using iCloud backup? If both devices are signed in to the same iCloud account, a blue Backup Found banner appears at the top of the app on the new device after step 5. Select it to restore your documents onto that device. This works the same on Mac.
A Mac with no camera? A Mac mini or Mac Studio with no webcam attached cannot scan the QR, and there is deliberately no paste-a-code or import-an-image fallback for the master key. Use your recovery passphrase or your Recovery Network on that machine instead.

Going forward, push a backup to iCloud whenever you add or edit documents. Backups are encrypted with your key before they leave the device, so neither we nor Apple can read them; iCloud only stores the encrypted bytes.

What is the Dead Man's Switch?

An optional inactivity-triggered recovery. If you don't open the app for a configurable number of days (default 365 with a 30-day grace period), a final shard is released to the contacts you nominated, allowing them to access your vault. You disable or extend it at any time from Settings.

It runs on iPhone and iPad only. The feature depends on check-in reminders arriving reliably over months, which a desktop app that may sit closed for weeks cannot promise, so it is not offered on the Mac. Set it up on your iPhone; it protects the same vault.

How do I add documents on a Mac?

Drag a PDF or an image onto the window, or pull one in from Photos or Files. There is no camera-scanning flow on the Mac, so importing is how documents get in.

Everything else is the same: the same on-device recognition reads the fields across the same 100+ document types, and the file is encrypted before it touches storage. Nothing is uploaded for processing.

Do I have to buy the app again for my Mac?

No. It's a single universal purchase. Whatever you own, a subscription or Lifetime Premium, carries across iPhone, iPad, and Mac on the same Apple Account. Download it on the Mac and it's already unlocked.

If your Mac doesn't recognize the purchase, open the App Store app, choose Store → Reload Page, and make sure you're signed in with the same Apple Account you bought it on.

Manage subscription

Subscriptions are handled by Apple. To view, change, or cancel on iPhone or iPad:

  1. Open the Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Select Kinship Vault to manage or cancel.

On a Mac:

  1. Open the App Store app.
  2. Click your name in the bottom-left corner.
  3. Click Account Settings, then find Subscriptions and click Manage.
  4. Select Kinship Vault to manage or cancel.

Either way you're managing the same subscription. Cancelling in one place cancels it everywhere.

Found a bug?

Please email support@kinshipvault.app with:

• Your iOS or macOS version
• Your device model
• What you were trying to do
• What happened instead

We read every message and respond within 48 hours.

Privacy questions

See the Privacy Policy for the full details. Short version: we collect no user data, ever, and we have no way to access your vault.